
Tele Gyaan has been providing you with the latest buzz from the telecom sector. To add some punch to the content, we have our new section, where we review the service centers, we being the normal customers. The objective is to show how good the service providers are when it comes to personally serving the customers. This week the center under our microscope is Reliance’s service center at Borivali. The center is located close to Borivali station (west) on Chandavarkar Lane.
Starting off, the first good thing about the center was that there were very few customers in the center. This lead to a mixed feeling. Was Reliance so good at its service that nobody came in to the center? An empty service center also gives negative vibes, as a normal center would have no place to stand or breathe. As for the looks, the center looked unappealing from outside and also the atmosphere inside was dull and boring, the main reason being the unattractive interiors and the poor ambience. The whole feeling of the center wasn’t great and not worth spending time in. There were 3 attendants for bill payments and customer queries. The seating arrangements were inadequate and other arrangements were not satisfactory, like for example, the lighting and cooling were not well managed. The language used to communicate was Hindi, but a good aspect being, the attendant was well versed with the information. The overall appearance of the attendants in uniforms and service provided by them helped Reliance reach a satisfactory level of service.
Here we can see that the basic idea of providing the information is being satisfied, but not much importance is being given to the augmented aspects, like the ambience and the feel of the center, which are being highly demanded and are the judging factor for services.
We Say
Overall, our experience till we reached the counter wasn’t good at all, but it was compensated by the service received at the counter. So all thanks to the attendant, Reliance’s service receives a satisfactory grade in our review. We give it a 3 on 5.
i want to know …mtnl or dolphin gallery
please tell me
i want to buy land line of mtnl or
MTNL’s Customer Service Center(for buying nay product of MTNL)are located in all the MTNL Exchange.
List of the MTNL QCS is here http://dolphin.mumbai.mtnl.net.in/customercare/qcsc.html
these reliance huys r chors & thz gallery in borivli is pathetic..thy hav no proper service..thy r absolutely non cooperative & r not well informed about the services..
in all a bad experience to be wth reliance..
I want add of tata indicom true value shoppe at shikrapur
i have an airtel prepaid card under govt. scheme having no. 9867 XXXXX. since last 5 to 6 month i had not recharge/refill my card, the last due date to rechage the card was 09/09/2008, due to this my airtel card blocked on 10/09/2008.
now, i want to activate my airtel card.
pls suggest me the proceedures to activate my airtel card no. 9867 XXXXX.
[Comment Moderated]
i want to know MTNL gallery address
which gallerey address do u require???
@sapna,MTNL’s Customer Service Center(for buying any telecom product of MTNL)are located in all the MTNL Exchange.
List of the MTNL QCS is here http://dolphin.mumbai.mtnl.net.in/customercare/qcsc.html
OR
You can contact to MTNL Distributers also,here is the LIST of MTNL Distributers-:
http://mumbai.mtnl.net.in/distributors.xls
hmm.. interesting