India may be one of the best in terms of wireless/ mobile subscribers being added each month. It would also be known for breaking its own records by adding more users than the previous months. But Crisil in it’s report has revealed the true picture of the Indian Telecom Industry. According to the research India is lagging behind in terms of quality, the main problem lying in the objectives of the service providers. It is seen that the operators are concentrating more on expanding their reach to new areas and thus ignoring services provided to current areas.
This is evident by the low investments made by Telecom companies in current areas of operations as compared to the injections in the new areas. This has resulted in a +ve quantity, but -ve quality scenario, leaving customers in the current areas unhappy from a long term perspective. By this we also mean that the problems of spectrum and also congestion would be seen if not given due importance.
Telecom companies are thus trying to be the jack of all network circles and the master of none.
Source: Economic Times