Tackling a service provider can be cumbersome if they are unwilling to listen. Same is the case with one of our readers Shreya from Pune. Read on.
Till late 2006 I was using Hutch (now Vodafone) as my cellular service provider. But due to pathetic service offered by them I decided to switch to Airtel. So by November 2006 I was using Airtel and completed all the formalities required to surrender the connection. I thought I did everything right and won’t have to see Hutch again. But to my dismay, from mid 2007 I started receiving bills and was asked to pay up my dues. I visited the Gallery to get my matter sorted out and the executive there said to ignore the bills. Following the executive’s advice I started ignoring them but these Vodafone guys won’t leave me alone. Now they are calling up on my landline number and asking the same thing again and again. This is really irritating and is taking on my nerves. What should I do?
I can’t believe such a massive telecom company has a discrepancy in their database system where they don’t know who are their real customers? At one extreme, they encourage people to switch to e-bill which can save trees and at the other they send unsolicited bills to people who aren’t their customers now. Vodafone get your act right! Ok, so Shreya you don’t have to worry a bit if they ask you to pay the charges because legally speaking they do not have any right to do so. Their system generates the bill which the sleepy executives have forgotten to update. But if you’re still paranoid, you can contact the respective Nodal officer or Appellate Authority.
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well shreya in ur case i would advise u to talk to senior authorities.when u call up at the cutomer care ask ur call to be transfered to senior authorities.Also register ur complaint online on the hutch website(sometimes this works way faster than the phone complaint).
Vodafone seems to be undergoing extreme turmoil and uncertainty right now. I’ve been complaining about a billing problem related to fraud by DSA since November and they still haven’t resolved it. The CSR at the Vodafone shop also told me to pay the whole bill because he’s resolved my problem and sent an e-mail to all concerned departments. He assured me that I’d get refund of the amount I paid, but I still get the same amount in subsequent bills — forget about refund of excess payments made!