Ramakrishna Kamath is using Airtel Friendz ever since it was launched. Attracted to the cheap call rates and SMS, he planned to take it up. The positives according to him were the plan rates:
- Calls @ 10paise per minute between 5 friends
- Calls @ 10paise to any local Airtel during happy hours
- SMS A2A @ 10paise and nationally @ 25paise
Positives: As for the other favorable aspects of the service provider, he really thinks that the GPRS deal is a good value for money. For a daily charge of Rs.15, the high download speeds of upto 25kbps make the deal a must buy. Another good thing is the provision of balance and call charges being displayed after every call.
Negatives: But there’s another side to it. He says that the customer care sucks big time and the service center employees aren’t well equipped with the knowledge required to help customers.
Network: As for the network, the reality defies what’s shown in the ad with bad network in rural areas and national highways.
Overall: With great call rates on one side and the bad service on the other side, Ramakrishna gives it a “good” with 3.5/5 rating.