Each one of us may have some kind of problems in the services we are being provided. But sometimes things may not be in your hand. Such is the case of Sanchit Kumar who wants to share his problem with our readers. Here it is:
I am an owner of a handset with Reliance connection. About 1 month back I subscribed to a Cricket day SMS pack which is worth Rs. 5/- per match day i.e. whenever the match is telecast on TV on that day Rs. 5 will be deducted from my prepaid balance.
Now comes the most pathetic thing about Reliance Mobile. According to the Reliance Customer Care and Reliance Web World, currently I do not have any pack activated (as visible in their records). But then also whenever match is telecast I get the score update SMS and Rs. 5 is deducted. Now I live on a zero rupee balance because whenever I try to recharge balance becomes 0.
Since 1 month I have registered 5 complaints but still there is no solution to the problem but a fake assurance. I think that this problem is purely a technical problem (problem with database server) and the technical team of Reliance which deals with these problems is highly unskillful.
So I request every Reliance Mobile User not to subscribe to any scheme of Reliance as u can also go through the same problem like I did.
Sanchit, dealing problems with operator is a real pain in the a**. Even I have gone through this but maybe contacting a higher authority would help. Just like this guy did to solve his Vodafone woes.