It’s definitely not a pleasant feeling to be disturbed by a call from a telemarketer trying to sell stuff that you don’t need. But the feeling is even worse when the person on the other side of the call is quite informal and uses the worst tone possible to sell stuff to you. In my case, if i am in the middle of something, i wouldn’t entertain even a person with the best etiquette.
Clearly evident by the experience (Vodafone) was the shift in the focus of Telcos – from quality service to purely selling stuff. It also highlighted the fact that the representatives aren’t well trained to handle calls and their core objective being to fulfill periodic sales targets. Slowly and steadily consumers are losing trust and loyalty, thanks to such useless service support.
Though the market is becoming extremely competitive, quality services would always help provide an edge over competition, though not in the short-term but in the long-term. We sincerely hope Telcos do not turn a blind eye to their constantly deteriorating service.
The best example of rapidly deteriorating service quality in recent times is BPL Mobile..Hope they do something soon before they start losing their loyal customers thanks to the upcoming number portability.
In addition to deteriorating services, be prepared for fraudulent offers from DSAs, from which you will get no relief or compensation by the parent company (Vodafone, I mean you!)
Obviously you’ll never listen to an overly casual DSA, but even the educated-sounding, sincere, totally trustworthy DSAs will agree to give you everything verbally, but not put it down on paper. Then you’ll be stuck with a bad deal for the life of the contract. Don’t expect the telco to help you either! They’re all too happy to be part of the fraud and get your money!
But what is a DSA??
A DSA is a direct sales agent. People who sell products for a commision. They do not care about the longterm impact of their actions
bharat khanna says
i totally agree that what the DSA say and what they actually give is totally diffrent….happend with me…. i m lucky though my service provider (AIRTEL) helped me in this situation by providing me a nearly equivalant plan