It’s definitely not a pleasant feeling to be disturbed by a call from a telemarketer trying to sell stuff that you don’t need. But the feeling is even worse when the person on the other side of the call is quite informal and uses the worst tone possible to sell stuff to you. In my case, if i am in the middle of something, i wouldn’t entertain even a person with the best etiquette.
Clearly evident by the experience (Vodafone) was the shift in the focus of Telcos - from quality service to purely selling stuff. It also highlighted the fact that the representatives aren’t well trained to handle calls and their core objective being to fulfill periodic sales targets. Slowly and steadily consumers are losing trust and loyalty, thanks to such useless service support.
Though the market is becoming extremely competitive, quality services would always help provide an edge over competition, though not in the short-term but in the long-term. We sincerely hope Telcos do not turn a blind eye to their constantly deteriorating service.
