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Customer Speak: Airtel Friendz

March 12, 2008 By Rohan Kamath 2 Comments

friendz.jpg

 

Ramakrishna Kamath is using Airtel Friendz ever since it was launched. Attracted to the cheap call rates and SMS, he planned to take it up. The positives according to him were the plan rates:

  • Calls @ 10paise per minute between 5 friends

  • Calls @ 10paise to any local Airtel during happy hours

  • SMS A2A @ 10paise and nationally @ 25paise

Positives: As for the other favorable aspects of the service provider, he really thinks that the GPRS deal is a good value for money. For a daily charge of Rs.15, the high download speeds of upto 25kbps make the deal a must buy. Another good thing is the provision of balance and call charges being displayed after every call.

Negatives: But there’s another side to it. He says that the customer care sucks big time and the service center employees aren’t well equipped with the knowledge required to help customers.

Network: As for the network, the reality defies what’s shown in the ad with bad network in rural areas and national highways.

Overall: With great call rates on one side and the bad service on the other side, Ramakrishna gives it a “good” with 3.5/5 rating.

 

Filed Under: Airtel, Customer Speak

Reader Interactions

Comments

  1. Harshad says

    April 1, 2008 at 1:49 am

    Airtel network in Mumbai & Maharashtra n Goa is better than Vodafone. Airtel is really good … 🙂

  2. Anwar Memon says

    April 30, 2008 at 2:00 am

    why you guys not lounch priped plan like this
    recharege with 150 No talktime tariff validity 30 days
    A2A free
    A2m 50p
    A2L 50p
    A2STD 1rs.
    SMS
    Local 10p
    national 25p
    Mms 3rs
    Gprs Has 2 platforms like 1p per kb and unlimited for 10rs
    National Roming Has same Carges As Home Towen….
    Thanks

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